For the Health and Social Care workforce, the impacts of COVID-19 have been extremely challenging. In the midst of the pandemic, life still goes on, and our compassion, understanding and skills in managing behaviours that concern are ever more important.

We’ve identified that training remains a priority during this period, supporting service providers to ensure there is a skilled and competent workforce. To meet this challenge we have rapidly innovated our delivery and remained flexible and adaptable to meet our customer needs.

We’ve welcomed guidance from the Care Quality Commission (CQC) on training staff during the COVID-19 crisis, recognising that providers will be prioritising care and innovating our approaches. We’ve also worked alongside the Restraint Reduction Network and BILD ACT guidance to ensure our training maintains high standards while being accessible to those who need it.

Innovation in training

We have revised our training and delivery practices to ensure safe and targeted training for new and existing staff and RESPECT instructors.

Our training has included a rapid induction programme (aimed at staff new to RESPECT training) undertaken via video link, and refresher training (aimed at existing staff) undertaken via video link, with identified physical training modules undertaken using full PPE and observing social distancing guidance.  


"We have embraced the challenge to ensure our training continues to support providers to maintain staff competency, confidence and skills in providing safe, person-centered care to the people using their services.

We have innovated in our training practices, working with providers to ensure staff have safe approaches to managing behaviours that concern, listening to their needs and supporting them to make decisions about where and how their training works best for them."

Gemma Rhodes, RESPECT Training Principal Lead